Bulk SMS use cases and ideas

Examples from real businesses — with sample text you can adapt.

Review requests

After a visit, repair or purchase, send a link to review you on Google. By SMS it opens in the browser where the customer is already signed in — that’s why it brings far more reviews than Viber.

Example: Thanks for visiting! Tell us what you think: [link]

Appointment reminders

Clinics, salons, garages, tutoring centres: a reminder the day before cuts no-shows.

Example: Reminder: appointment tomorrow 10:30. To change, call 210…

Online shops & orders

Order confirmation, shipping, tracking, abandoned cart. The link opens with the customer’s account already signed in.

Example: Your order #1043 has shipped. Track it: [link]

Repairs & pick-ups

Tell customers their device is ready or that a repair quote needs approval.

Example: Your laptop is ready for pick-up. Open 9:00–21:00.

Offers & sales

Seasonal sales, new products, events. Reaches your whole list within minutes, with automatic unsubscribe.

Example: SATURDAY ONLY: 20% OFF EVERYTHING. SEE YOU THERE!

Payments & reminders

Subscription renewal reminders, payment links, payment confirmations.

Example: Your subscription ends on 30/11. Renew: [link]

Schools & tutoring

Timetable changes, absences, results, urgent notices to parents.

Example: Today’s 17:00 class moves to 18:00.

Staff alerts

Shifts, emergencies, system alarms. Arrives even without internet.

Example: WARNING: power cut at warehouse B.

Tips for messages that perform

Use your business name as the sender so you’re recognised instantly.
Keep it short: one piece of information, one action.
Send links by SMS, not Viber, so they open in the customer’s browser. Why?
Send during business hours; avoid late evenings.
Always include a way to unsubscribe in marketing messages.